Return & Refund Policy

Last updated: 28 September 2026

At MirrorsWorld, we want you to be happy with your purchase. If you have changed your mind about an item, or if your order arrives damaged, faulty or incorrect, please contact us and we will help you with the return or refund process.

1. Returns and Cancellations

If you purchase an item from MirrorsWorld online, you generally have the legal right to cancel your order within 14 days of receiving the goods, without having to provide a reason, subject to applicable legal exceptions.

If your order contains multiple items that are delivered separately, the 14-day cancellation period begins when you receive the final item.

If you wish to cancel your order, please contact us within the 14-day cancellation period and clearly tell us that you wish to cancel your purchase.

After notifying us, you must return the goods within 14 days.

2. Return Address

Please contact us before sending an item back so that we can provide any specific return instructions applicable to your order.

Unless we provide alternative instructions, returns should be sent to:

MirrorsWorld
A4a Macadam Way
Andover
England
SP10 3LF
United Kingdom

3. Condition of Returned Items

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, similar to how you could inspect an item in a shop.

If the value of an item has been reduced because it has been handled beyond what is reasonably necessary, we may be entitled to make a deduction from your refund to reflect that reduction in value.

Where possible, products should be returned in their original packaging and with all accessories and documentation supplied with the product.

Products sold by MirrorsWorld are supplied as new products. We do not accept returns for the purpose of reselling used or previously owned goods.

4. Return Postage

If you are returning an item because you have changed your mind, you are normally responsible for the direct cost of returning the goods.

For large or bulky mirrors, please contact us before arranging a return so that we can provide appropriate instructions.

If an item is being returned because it is faulty, damaged, incorrect or not as described, we will arrange an appropriate solution and cover reasonable return costs where required by law.

5. Damaged Items

Mirrors are fragile products and are packaged carefully before dispatch.

Please inspect your order as soon as reasonably possible after delivery.

If your mirror arrives damaged, please contact us promptly and provide:

• Your order number
• Photographs of the damaged product
• Photographs of the external packaging
• Photographs of the internal packaging
• A photograph of the delivery/shipping label, where applicable
• A description of the damage

Please retain the original packaging until the issue has been resolved, as it may be required when investigating damage during delivery.

Depending on the circumstances, we may offer a replacement, repair, partial refund or full refund.

Your statutory consumer rights are not affected by any requirements in this section.

6. Faulty or Incorrect Items

If an item is faulty, does not match its description, or is not fit for its intended purpose, you have rights under UK consumer law.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Nothing in this policy limits your statutory rights.

7. Refunds

Once a returned item has been received and the applicable return has been assessed, we will process your refund where you are entitled to one.

For cancellations made under the statutory 14-day cancellation right, we will refund the payments received from you, including the cost of standard delivery.

If you selected a more expensive delivery option, we are only required to refund an amount equivalent to the least expensive standard delivery option available.

Refunds will be processed without undue delay and, where applicable, no later than 14 days after we receive the returned goods or receive evidence that the goods have been sent back.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you.

8. Exchanges

We do not offer exchanges.

If you wish to purchase a different product, you will need to return the original product in accordance with this Return & Refund Policy and place a new order.

Your statutory consumer rights are not affected by our exchange policy.

9. Made-to-Order and Personalised Products

If an item has been made specifically to your specifications or personalised for you, the statutory 14-day cancellation right may not apply.

However, you retain your legal rights if the item is faulty, damaged, not as described or otherwise does not conform to the contract.

10. How to Request a Return or Refund

To request a return, cancellation or refund, please contact us before sending the product back.

Please provide:

Order number:
Name used for the order:
Item(s) you wish to return:
Reason for return:
Photographs, where applicable:

We will then provide you with any relevant instructions for returning your item.

Email: support@mirrorsworld.co.uk

11. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

Nothing in this policy is intended to exclude, restrict or otherwise limit any rights or remedies you may have under applicable law.