Terms of service

Terms of Service

Last updated: 28 September 2026

These Terms of Service govern your use of the MirrorsWorld website and the purchase of products from us.

By using our website or placing an order, you agree to these terms.

1. About Us

This website is operated under the trading name MirrorsWorld.

Our contact details are:

Email: support@mirrorsworld.co.uk

Returns address:

MirrorsWorld
A4a Macadam Way
Andover
England
SP10 3LF
United Kingdom

References to "MirrorsWorld", "we", "us" or "our" refer to the business operating the MirrorsWorld website.

References to "you" or "your" refer to the person using our website or purchasing products from us.

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

Use the website for any fraudulent or unlawful purpose.
Attempt to gain unauthorised access to our website or systems.
Introduce viruses, malware or other harmful material.
Copy, reproduce or commercially exploit our website content without permission.
Interfere with the operation or security of the website.
Use automated systems to access or collect information from the website in a way that could damage or disrupt our services.

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications and other information displayed on our website are accurate.

However, colours and appearances may vary depending on your device, screen settings and photography conditions.

Product images may contain styling, furniture or other items that are not included with the product unless specifically stated in the product description.

Minor variations in appearance, finish or measurements may occur between individual products.

Nothing in these terms affects your statutory rights if a product is not as described, is faulty or does not conform to the contract.

4. Product Availability

All products are subject to availability.

If we are unable to supply an item you have ordered, we will contact you and may offer an alternative, provide an estimated delivery date or cancel the affected order and issue an appropriate refund.

We reserve the right to limit quantities where necessary.

5. Prices

All prices displayed on our website are shown in British pounds (£) unless otherwise stated.

We take reasonable care to ensure that prices are accurate. However, if we discover an obvious pricing error after you have placed an order, we will contact you before processing the order.

We reserve the right to change prices at any time. Changes to prices will not affect orders that we have already accepted, except where an obvious pricing error has occurred.

Delivery charges, where applicable, will be displayed during checkout.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation acknowledging that we have received your order.

Receipt of an order confirmation does not necessarily mean that the order has been accepted.

A contract for the purchase of products is formed when we accept your order and confirm that the products have been dispatched, unless we notify you otherwise.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:

A product being unavailable.
An obvious pricing or product description error.
Suspected fraudulent activity.
Payment not being successfully authorised.
An inability to deliver to the address provided.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

7. Payment

Payment must be made using one of the payment methods made available at checkout.

By submitting payment details, you confirm that you are authorised to use the relevant payment method.

Orders will not be dispatched until payment has been successfully authorised and any necessary checks have been completed.

8. Delivery

We deliver to the locations specified on our website and during checkout.

Estimated delivery times are provided as guidance and are not guaranteed unless we have expressly agreed otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, industrial action, transportation issues or other unforeseen events.

You are responsible for ensuring that the delivery information provided at checkout is accurate.

For large or bulky products, you may need to ensure that suitable access is available to the delivery address.

9. Inspecting Your Delivery

You should inspect your order as soon as reasonably possible after delivery.

If your mirror or another product arrives damaged, please contact us promptly and provide photographs of:

The damaged product.
The external packaging.
The internal packaging.
The shipping label, where applicable.

Please retain the original packaging until the issue has been resolved.

Your statutory consumer rights are not affected by this section.

10. Cancellation and Returns

For online purchases, you generally have the legal right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.

If you cancel under the statutory cancellation provisions, you must normally return the goods within 14 days of notifying us of your cancellation.

Further information about cancellations, returns and refunds is provided in our Return & Refund Policy.

Our Return & Refund Policy does not limit your statutory rights.

11. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us.

Depending on the circumstances and your statutory rights, we may provide a repair, replacement, price reduction or refund.

Nothing in these Terms of Service limits your rights under applicable consumer protection legislation.

12. Refunds

Where you are entitled to a refund, refunds will normally be made using the original payment method.

For statutory cancellations, refunds will be provided in accordance with applicable UK consumer legislation.

Further information is available in our Return & Refund Policy.

13. Made-to-Order and Personalised Products

Certain products may be made specifically to your requirements or personalised.

Where applicable, products that are made to your specifications or clearly personalised may be excluded from the statutory right to cancel, subject to applicable law.

This does not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.

14. Website Content and Intellectual Property

All content on this website, including but not limited to:

Text
Product descriptions
Photographs
Graphics
Logos
Designs
Website layouts
Images
Branding

is owned by or licensed to us unless otherwise stated.

You may view and use the website for your personal, non-commercial purposes.

You must not reproduce, distribute, modify, copy, publish or commercially exploit our website content without our prior written permission.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party websites and services may be subject to their own terms and conditions.

16. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be available or free from errors, interruptions or technical problems.

We may temporarily suspend, modify or discontinue parts of the website where reasonably necessary for maintenance, security or other operational reasons.

17. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of rights that cannot legally be excluded.
Any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise outside the normal course of our relationship with you.

Nothing in these terms affects your statutory rights as a consumer.

18. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

Natural disasters.
Severe weather.
Fire.
Flood.
War.
Government action.
Industrial disputes.
Transportation disruption.
Courier disruption.
Power or telecommunications failures.
Cybersecurity incidents beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

19. Privacy

We process personal information in accordance with our Privacy Policy.

Please refer to our Privacy Policy for information about how we collect, use and protect your personal information.

20. Changes to These Terms

We may update these Terms of Service from time to time.

The version displayed on our website will be the current version and will show the date on which it was last updated.

Changes will not affect rights you have already acquired in relation to an order that we have accepted.

21. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory rights and protections provided to you under the laws applicable to you.

22. Contact Us

If you have any questions about these Terms of Service, an order, a return, a refund or any of our products, please contact us: